Privacy policy

Last updated: February 2, 2026

DWNLY operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment details, transaction details, form of payment, payment confirmation and other related information.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns and exchanges, and personalize your shopping experience.
  • Marketing and Advertising. To send promotional communications and show relevant advertisements based on your activity.
  • Security and Fraud Prevention. To protect accounts, prevent fraud, and ensure safe transactions.
  • Communicating with You. To provide customer support and maintain communication.
  • Legal Reasons. To comply with applicable laws and enforce our policies.

How We Disclose Personal Information

  • With vendors and third parties who perform services on our behalf (e.g. payment processing, analytics, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertising.
  • When you request or consent to disclosure (e.g. shipping providers or social integrations).
  • With affiliates within our corporate group.
  • In connection with legal obligations or business transactions.

Third Party Websites and Links

The Services may include links to third-party websites. We are not responsible for their privacy practices or content.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

Security and Retention of Your Information

We implement reasonable security measures but cannot guarantee complete security. Data retention depends on operational and legal requirements.

Your Rights and Choices

  • Access
  • Delete
  • Correct
  • Portability
  • Opt-out of targeted advertising
  • Manage communication preferences

For EU/UK users:

  • Right to object or restrict processing
  • Right to withdraw consent

Complaints

You may contact your local data protection authority if you have concerns.

International Transfers

Your data may be transferred outside your country with appropriate safeguards.

Changes to This Privacy Policy

We may update this policy and will update the date accordingly.

Contact

Email: help@dwnly.com